Frequently Asked Questions (FAQ)

General

We serve the city of Calgary and the cities and towns around Calgary, including Airdrie, Okotoks, High River, and Strathmore.
You can purchase a system through our website. If our standard package isn't what you need, please feel free to contact us for a free quote.
After purchasing, if you need to order extra sensors or equipment, please contact us through the website our website for a free quote.
Yes, it comes with a 6 month warranty on parts and labour.
You can cancel your monitoring subscription at any time with just 30 days notice. Just contact us through the website.

Technical

Yes, the motion detector we use will work with two 60 lb dogs or one 85 lb dog.
No, our standard package communicates with the monitoring station through a telephone landline. If you don't have one, we can install a Wifi Communicator, which will communicate with the monitoring station via your high speed Internet.
Yes, the panel communicates with the sensors wirelessly.
Our systems are meant to be professionally monitored. That's how they are programmed. If you've cancelled your subscription, you can reactivate it at any time. Just contact us through our website.
This might be possible. It depends on what type of alarm system you have. Please contact us for more information.
Yes, the sensors run off batteries and the panel has a rechargeable backup battery that last for four hours.
The door/window contact sensor's battery should last up to 6 years; the motion detector's battery should last from 6 to 8 years; and the key fob's battery should last up to 5 years. You can change these yourself, or we can do it for you. The panel's battery pack should be changed every four years and must be replaced by a qualified service technician. Contact us for more information.
The door/window contact sensor takes one Panasonic battery (CR1632); the motion detector takes one Panasonic battery (CR132A); the key fob takes one Maxell battery (CR2032) or one Duracell battery (DL2032).

Billing

We accept Visa, Mastercard, and American Express.
If you buy our standard package, you will be charged immediately for the equipment. Then, after six months of free monitoring, we'll bill you monthly for your monitoring subscription.
Please contact us if you need to update your billing information. Do not send your credit card information through the web form, as this isn't secure.
Please contact us if you require financing. We may be able to help you, depending on what you're looking for.